What to do if your data has been stolen

This site outlines the steps you can take following the data theft at Svitzer Australia. The following actions should be taken immediately. For specific questions, please contact your local manager, your Human Resources Business Partner or email onlinehelp@svitzer.com 

For Financial Information

  1. CHANGE YOUR ONLINE BANKING PASSWORD
    When updating your internet banking passwords, go to the financial institution’s website directly by typing their web address into your web browser. Remember, generally banks will not initiate contact with you with an email requesting you to click on a link to update your password.

    You might also consider enabling multi-factor authentication for your accounts if it is available. Multi-factor authentication requires you to confirm your identity with two or more pieces of evidence (such as a password and a security code sent to your mobile phone). Having multi-factor authentication makes it more difficult for someone to gain access to your online accounts.
  2. CHANGE YOUR BANK PIN NUMBER
    contact your financial institution to find out how
  3. REVIEW YOUR BANK TRANSACTIONS AND STATEMENTS
    Immediately report any unusual activity or purchased you didn’t make to your bank or financial institution. 

For Tax File Numbers

  1. CONTACT THE AUSTRALIAN TAXATION OFFICE (ATO)
    The ATO can apply security measures that will monitor any unusual or suspicious activity with your TFN. 
  2. IF YOU SUSPECT THE MISUSE OF YOUR TFN
    you can phone the ATO’s Client Identity Support Centre on 1800 467 033 between 8.00am and 6.00pm, Monday to Friday.

  3. REVIEW YOUR BANK TRANSACTIONS AND STATEMENTS
    Immediately report any unusual activity or purchased you didn’t make to your bank or financial institution. 

OAIC advice on protecting yourself from identity fraud

Identity fraud (also known as ‘identity theft’) involves someone using another person’s personal information without consent, often to obtain a benefit. For example, identity fraud can result in someone using another person’s identity to open bank accounts, obtain a credit card, apply for a passport, or conduct illegal activity.

If you suspect you could be a victim of identity fraud

  1. INFORM THE AGENCY OR ORGANISATION THAT ISSUED YOUR IDENTITY DOCUMENT
    contact your financial institution to find out how

  2. CONTACT YOUR BANK OR FINANCIAL INSTITUTION
    AND TELL THEM WHAT HAPPENED
  3. CHANGE YOUR ACCOUNT PASSWORDS AND CLOSE
    ANY UNAUTHORISED ACCOUNTS
  4. YOU CAN CONTACT IDCARE
    IDCARE is Australia’s national identity and cyber support service. They can connect you with a specialist identity and cyber security counsellor for expert advice.
  5. GET A COPY OF YOUR CREDIT REPORT
    You can get a copy of your credit report to check it is accurate (you are entitled to a free credit report every year). This report will also show you which organisations have recently checked your credit history, so you can tell them not to authorise a new account in your name. Find out more about accessing your credit report.
  6. CONSIDER CONTACTING CREDIT REPORTING BODIES
    Consider contacting credit reporting bodies to place a ban period on your credit report (see our Privacy fact sheet 37: Fraud and your credit report). This means they will not be able to share your credit report with credit providers without your consent for 21 days (unless extended).

For Government Identity Documents

  1. CONTACT THE AGENCY
    Immediately contact the agency that issued the identity document for advice.

The credit reporting bodies in Australia are:

NAME PHONE EMAIL WEBSITE
Equifax138 332LINK
Illion (formerly Dun & Bradstreet)13 23 33LINK
Experian03 8622 1600creditreport@au.experian.comLINK
Compuscan Australia02 8404 4217LINK
Tasmanian Collection ServiceLOCAL OFFICEenquiries@tascol.com.au LINK

For Personal Contact Information

  1. CHANGE YOUR PASSWORDS FOR YOUR EMAIL ACCOUNTS
    Make sure you have strong passwords that you haven’t used for other accounts. 
  2. IF YOUR PHYSICAL SAFETY IS AT RISK, CONTACT THE POLICE
    If your mental health and safety is at risk, contact your doctor, your local crisis team or your manager. Alternatively, you can contact one of the services at the end of this document.

For Health Information

  1. CONTACT HEALTH SERVICE PROVIDER
    Immediately contact the health service provider about the data breach. 
  2. OTHER CONTACTS
    Contact your doctor, local crisis team, one of the support services listed below, or your family or friends if you experience distress.

OTHER EXTERNAL RESOURCES

  1. IDCARE
    Australia and New Zealand’s national identity and cyber support service. Visit the IDCARE website or call 1300 IDCARE (432273).
  2. AUSTRALIAN CYBERCRIME ONLINE REPORTING NETWORK (ACORN)
    to securely report instances of cybercrime.

  3. SCAMWATCH
    for information about how to recognise, avoid, and report scams.
  4. STAY SMART ONLINE
    for advice on protecting yourself online and information on the latest online threats and how to respond. For example, Stay Smart Online has guidance on creating strong passwords, two-factor authentication and anti-virus software.
  5. MONEYSMART 
    for further information about financial and investments scams, including those involving financial products, superannuation, managed funds, financial advice and insurance
  6. OFFICE OF THE ESAFETY COMMISSIONER 
    for guidance on staying safe online, including how to respond to cyberbullying and cyber abuse.

SUPPORT SERVICES

  1. IDCARE
    Australia and New Zealand’s national identity and cyber support service. Visit the IDCARE website or call 1300 IDCARE (432273).
  2. BEYOND BLUE
    offers support on 1300 224 636. You can also chat online every day from 3pm – 12am (AEST), or send an email at any time.

  3. LIFELINE
    provides crisis support on 13 11 14. Lifeline’s online chat service is also available every night.
  4. HUNTERLINK EAP
    For confidential counselling with 24/7 availability call 02 4929 6625 or email enquiry@hunterlinkap.org.au.

Svitzer Australia Pty Ltd
7 Cooper Street
Balmain NSW 2041